FAQs

When will I receive the product after order paid?

We strive to ship orders as quickly as possible. Please allow 2-3 business days to process in addition to the shipping times, normally it will take about 7 to 10 business days to arrive. 

What is the size chart?

Find heel-to-toe comfort with the help of these foot size measuring tips.
When measuring your shoe size at home, you’ll need the following items:
  • Two pieces of paper larger than your foot
  • Tape
  • Writing utensil
  • Ruler
It’s recommended to wait until the end of the day, when your foot is at its widest point.

1. Tape the paper on the floor with one end against a wall. It’s important that it doesn’t slip so that you’re able to get the proper measurement.

2. Plant one foot on the paper with your heel against the wall.

3. Trace the outline of your foot. It’s easiest to have someone help you with this step. Try not to hold the pencil at an angle, as that can cause an improper measurement.
4. Using your ruler, measure the longest and widest parts of your outline.
5. Repeat with your other foot.

Take down your measurements in both inches and centimeters. Charts may vary in the units used. When comparing your results with a shoe size chart, you’ll want to use the measurement of your larger foot.

US / CA
LENGTH (CM)
WIDTH (CM)
Size 10
27.5
10-10.5
Size 11
28.5
10.5-11
Size 12
29.5
11-11.5
Size 13
30.5
11.5
Size 14
31.5
11.5-12

 

Still not sure? We'd love to talk to you about it. Reach out to one of our fit specialists at info@queeo.com for some personalized advice! 

I still don't know which size is the best fit for me.

Still not sure? We'd love to talk to you about it. Reach out to one of our fit specialists at info@queeo.com for some personalized advice! 

What payment methods do you accept?

We accept:

- Visa

- Mastercard

- American Express

- DISCOVER

- JCBDinner Club

- MaestroUnion

- PayVisa

- ElectronCartes

- Bancaires

How can I track my order after purchase?

We will email you a Confirmation Letter of your order details after payment received. 

A tracking number will be sent to you via email within 48 hours after the package ships. Simply click on the link in the email to track your package.

If you have problems tracking your order, please feel free to contact us at info@queeo.com. Any questions, reply within 24 hours.